FAQ

 

If you have a question about your package, please first check our FAQ, which covers the most frequently asked questions. If you can’t find the answer, feel free to contact us.

1. What Payment Methods Do You Accept?
   Zyrella accepts major credit and debit cards, including Visa, American Express, Maestro and Mastercard, as well as online payment methods such as PayPal, Google Pay, and Apple Pay.
2. Do You Offer Free Shipping?
   Yes, Zyrella offers free shipping for all orders in the USA.

3. How Can I Track My Order?
   Once your order is dispatched, Zyrella will send you a confirmation email containing a tracking number and a link. Use this link to monitor your shipment’s status.

4. What Is Zyrella's Return Policy?
   Zyrella allows returns for eligible items within 30 days of delivery. Note that custom or personalized items are excluded from returns. You can find more information here.

5. How Long Does Shipping Take?
   Zyrella processes orders within 1-2 business days. Shipping typically takes an additional 5-9 business days, depending on the current circumstances.

If you can't find the answer to your question, you can always contact us:

Store Name: Zyrella
Address: 938 Ralph David Abernathy Blvd SW, Atlanta, GA 30310, United States

E-mail: info@zyrella.com
Phone: +1 404-481-1933

Business Hours:
Monday - Friday: 08.00 - 18.00
Saturday - Sunday: Closed