FAQ (Frequently Asked Questions)

Welcome to the Frequently Asked Questions page of Zyrella
We are here to answer your questions and provide you with the best shopping experience. Need further assistance? Feel free to contact us.

 

Question 1: How long will it take to receive my order?
Answer: Here are our estimated delivery times:

  • Processing time: 1 to 2 business days
  • Shipping time: 9 to 11 business days
  • Estimated delivery time: 10 to 14 business days

For more details, check out our Shipping Policy.

 

Question 2: Do you offer free shipping?
Answer: Yes, we offer free shipping on all orders in Australia. For more information, check out our Shipping Policy.

 

Question 3: Where is Zyrella located?
Answer: Zyrella is a home decor brand based in Australia. We offer a carefully curated selection of high-quality lamps and home decor, with delivery exclusively within Australia.

 

Question 4: What payment methods do you accept?
Answer: We accept the following payment methods:

  • American Express
  • Visa
  • Mastercard
  • Google Pay
  • Apple Pay

For more details, check out our Payment Policy.

Question 5: What should I do if I receive a defective product?
Answer: If you receive a defective item, we will replace it free of charge. Please contact us and return the item within 30 days. For more details, check out our Refund Policy.

Question 6: Can I cancel my order after placing it?
Answer: Yes, we offer a 24-hour cancellation period. Please contact us within this time frame to cancel your order.

Question 7: What is your return policy?
Answer: We offer a simple and hassle-free return process. For more details, check out our Refund Policy.

Question 8: When will I receive my refund after returning a product?
Answer: Once we have received and inspected your returned item, your refund will be processed. Refunds usually appear within 7 business days on your original payment method, depending on your bank or payment provider. For more details, check out our Refund Policy.

Question 9: Do you offer a warranty on your products?
Answer: Yes, we offer a 30-day warranty on all purchases. For more information, check out our Refund Policy.

Question 10: How can I contact customer service?
Answer: You can reach our customer service via the Contact page or by email at info@zyrella.com

Question 11: Do you ship internationally?
Answer: No, we currently only ship within Australia.

Question 12: Do you have a physical store that I can visit?
Answer: We are an online store, which allows us to offer the best prices and a wide range of products.

Question 13: Can I place a large order for my business or organization?
Answer: Yes, we accept bulk orders. Please contact our customer service for more details.

Question 14: What is the process for exchanging a product?
Answer: For detailed information on exchanging products, check out our Refund Policy.

 

Question 15: How can I track my order?
Answer: You can track your order via the Order Tracking page on our website.

 

More Information
Address: 62 Roslyn Gardens, Sydney NSW 2011, Australia
Email: info@zyrella.com
Phone: +61 414098427

Customer Service:
Monday to Friday: 9:00 AM – 5:00 PM
Saturday and Sunday - closed

We strive to respond to your inquiries within 1 to 2 business days. Thank you for choosing Zyrella!